Team Management and Development

Only available as an in-house course

This one-week course is dedicated to an existing team or those expected to assume such a role in the near future. Participants will be taught the principles of effective teamwork and how to address common challenges. Further, they will be taught how to develop a team that offers a unique value proposition for stakeholders. The course ends with guidance on running effective meetings and workshop facilitation, two skills that can be used to generate optimal results from one’s colleagues.

Course Outline

Understanding Teams and Teamwork

Understanding Teams

  • The key features of teams
  • The varieties of teams
  • The utility and value of teams and teamwork
  • Internal and external factors influencing teams
  • The limitations and dangers of teamwork

Understanding Teamwork

  • Key team design features
  • Team size
  • Team expertise
  • Team roles and responsibilities
  • Team decision making
  • Building a team identity
  • The team life cycle
  • Anticipating problems
  • Recognition and reward

Successful Teamwork

Effective Teamwork

  • What makes a team effective?
  • Successful team members
  • Successful team leadership
  • Commitment vs. agreement
  • Accountability vs. responsibility
  • Consensus vs. dissent
  • Advocacy vs. objective inquiry
  • Emotional awareness
  • Tools for maintaining high performance

Fixing Problems

  • Understanding common team dysfunctions
  • What makes team relationships right or wrong?
  • Toxic team members and managers
  • Dealing with toxic behaviour
  • Analysing and dealing with the team’s past
  • Solving other common team-related problems

Understanding One’s Place Within a Team

  • Becoming an effective team working
  • Defining a value proposition
  • Understanding your strengths and weaknesses
  • Leading from the front vs. leading from the rear
  • Championing your team’s values
  • Marginalising negative traits and behaviours

Teamwork and Leadership

Leading Teams

  • Leading a team: traits and habits
  • Developing a team via coaching and mentoring
  • Developing a team through learning
  • Developing a team’s resilience and adaptability
  • Delegating, empowering, and releasing authority
  • Encouraging trust and mutual respect
  • Managing adaptation and change
  • Providing feedback

Managing Team Change

  • Changing team objectives / functions
  • Changing team roles and responsibilities
  • Gaining or losing team members
  • Teams during organisational change

Managing Effective Meetings

Organising and Running Effective Meetings

  • Understanding the purpose of meetings
  • Formal vs. informal meetings
  • Assessing the effectiveness of meetings
  • Improving the effectiveness of meetings
  • The PDORA document
  • The 7Ps Framework

On Being an Effective Facilitator

  • Three components of facilitation
  • The role and responsibilities of the facilitator
  • The role of participants in a facilitated event
  • Models of facilitation involvement
  • Understanding the relationships between the facilitator, group, and the task
  • Guidelines for effective facilitation
  • The facilitator’s checklist

Course Benefits

On completion of this course, participants will have acquired the ability to:

  • Design, develop and lead effective teams
  • Improve trust, dialogue and knowledge sharing within one’s team
  • Leverage team dynamics to the benefit of the organisation
  • Enhance the resilience and problem-solving capabilities of one’s team
  • Facilitate effective meetings and workshops

Course Requirements

Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one.