Enhancing Your Emotional Intelligence (Virtual Course)

Open enrolment and in-house options available

If you think that cognition, logic and analysis and are central to motivation and decision making you’d be wrong. Emotion is often the primary motivator of the people we work with. Emotions can help us determine what is important, what matters most, and how to thrive, but they are also prone to getting us in trouble. Knowing how to harness and manage these emotions in ourselves and others can help us build more constructive relationships and workplaces. This two-day course, which includes the world’s only objective assessment of emotional intelligence, is essential to anyone wishing to better understand how they, their customers and their colleagues think and work, and how to manage their emotions for effect.

There are currently no dates planned for this course. Register your interest for future dates or enquire about in-house options.

Course Outline

  • Welcome and check in
  • Definitions: emotions and emotional intelligence
  • Application in your context
  • Emotional intelligence profile interpretation (self-awareness and self-management)
  • Skill development: self-awareness
  • Welcome and check in
  • Skill development: self-management
  • Application – video analysis
  • Emotional intelligence profile interpretation (other awareness and other management)
  • Skill development: social awareness
  • Welcome and check in
  • Skill development: social interaction
  • Application: video analysis
  • Skill development: bringing it all together
  • Application
  • Welcome and check in
  • Emotional intelligence and conversation management
  • Application in multiple settings (e.g. difficult conversation in the workplace, interview) to be decided by the group
  • Review and close
There are currently no dates planned for this course. Register your interest for future dates or enquire about in-house options.

Course Details

WHO IS THIS COURSE FOR?

This course is for anyone who wishes to better manage their emotions or the emotions of others. It is also intended for anyone wishing to build stronger relationships with colleagues, clients and other contacts. Previous participants have included staff in leadership and management roles, analysts and investigators involved in targeted source research, journalists, communications and public relations professionals, consultants and people practitioners.

HOW YOU BENEFIT

On completion of this course you will have the ability to:

  • Accurately assess your emotional intelligence
  • Improve your emotional intelligence and how you engage others
  • Confidently recognise emotions in yourselves and others using scientifically validated cues and clues

WHAT YOU RECEIVE

  • A full set of course slides and user guides
  • Tip and cheat sheets
  • An index of recommended readings to support further study
  • A certificate of completion

COURSE FEE

EUR 1,200

TECHNICAL REQUIREMENTS

Please observe the following technical requirements:

  • A Windows or Mac laptop
  • Google Chrome
  • Microsoft Office
  • Zoom
  • A second monitor is recommended but not essential