Change Management
Only available as an in-house course
The one-week Change Management course will give managers guidance on how to develop and implement an effective change program. Participants will be shown how to define, develop and implement a change strategy. Further, they will be taught how to use the appropriate soft skills to anticipate resistance, communicate progress and mitigate conflicts.
Course Outline
Understanding Change
- Understanding the drivers of change
- Understanding the processes of change
- Understanding the psychology of change
- Assessing your readiness to change
- Anticipating obstacles and objections
- Enabling change: incentives and best practices
- Working with change frameworks and models
- The ADKAR change management model
Defining Change Priorities
- Defining the business need
- Defining the change priorities
- Defining procedural changes
- Defining behavioural changes
- Defining structural / system changes
- Defining informational changes
- Risk, impact and cost assessments
- Inspiring commitment
Planning for Change
- Defining a change strategy
- Developing an implementation plan
- Aligning with project / program management
- Finding and working with change champions
- Organisational readiness review
- Executing the change process
Implementing Change
- The role of the change management team
- Developing a communication plan
- Developing a knowledge and learning plan
- Developing a training plan
- Resistance planning
- Managing obstacles and objections
- Sustaining the change process
- Conflict management and mitigation
- Living and perpetuating the changes made
- Management and the consolidation of change
Managing and Monitoring Change
Managing the Change Process
- Embedding and maintaining change
- Reinforcing the change process
- Working with change liaisons
- Implementing and managing change
- Living and perpetuating the changes made
Monitoring the Change Process
- Evaluating the change process
- KPI / change reporting
- Learning reviews
- Effectiveness reviews
- Acknowledging achievements
- Realising and capitalising on the benefits
Course Benefits
On completion of this course, participants will have acquired the ability to:
- Understand and communicate the importance of change to one’s peers
- Identify an organisation’s change priorities
- Define, implement and monitor a change management strategy
- Apply key change management tools and frameworks
Course Requirements
Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one.
