Change Management

Only available as an in-house course

The one-week Change Management course will give managers guidance on how to develop and implement an effective change program. Participants will be shown how to define, develop and implement a change strategy. Further, they will be taught how to use the appropriate soft skills to anticipate resistance, communicate progress and mitigate conflicts.

Course Outline

Understanding Change

  • Understanding the drivers of change
  • Understanding the processes of change
  • Understanding the psychology of change
  • Assessing your readiness to change
  • Anticipating obstacles and objections
  • Enabling change: incentives and best practices
  • Working with change frameworks and models
  • The ADKAR change management model

Defining Change Priorities

  • Defining the business need
  • Defining the change priorities
  • Defining procedural changes
  • Defining behavioural changes
  • Defining structural / system changes
  • Defining informational changes
  • Risk, impact and cost assessments
  • Inspiring commitment

Planning for Change

  • Defining a change strategy
  • Developing an implementation plan
  • Aligning with project / program management
  • Finding and working with change champions
  • Organisational readiness review
  • Executing the change process

Implementing Change

  • The role of the change management team
  • Developing a communication plan
  • Developing a knowledge and learning plan
  • Developing a training plan
  • Resistance planning
  • Managing obstacles and objections
  • Sustaining the change process
  • Conflict management and mitigation
  • Living and perpetuating the changes made
  • Management and the consolidation of change

Managing and Monitoring Change

Managing the Change Process

  • Embedding and maintaining change
  • Reinforcing the change process
  • Working with change liaisons
  • Implementing and managing change
  • Living and perpetuating the changes made

Monitoring the Change Process

  • Evaluating the change process
  • KPI / change reporting
  • Learning reviews
  • Effectiveness reviews
  • Acknowledging achievements
  • Realising and capitalising on the benefits

Course Benefits

On completion of this course, participants will have acquired the ability to:

  • Understand and communicate the importance of change to one’s peers
  • Identify an organisation’s change priorities
  • Define, implement and monitor a change management strategy
  • Apply key change management tools and frameworks

Course Requirements

Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one.